Warranty Information
At Taytopo, we take pride in manufacturing premium-grade commercial canopy tents, custom printed pop-up structures, and outdoor display hardware. We build our products to withstand heavy event usage and outdoor conditions.
Tent Frames
1–3 Year Coverage against structural defects, connector breakages, and truss pole failures under normal operation.
Printed Canopies
1 Year Coverage against fabric stitching tears, seam tape peeling, and premature UV fade under standard outdoor exposure.
Hardware Accessories
6 Month Coverage on roller bags, sandbags, flag brackets, and tie-down accessories.
1. What Is Covered
Our warranty applies to the original purchaser and covers manufacturing defects in materials or craftsmanship, including:
- Structural frame failures due to material defects or weak welds during standard setup.
- Defective push-pin lock mechanisms, truss brackets, or leg connectors.
- Premature fabric seam splitting or waterproof layer peeling.
- Printing or dye-sublimation errors failing to meet approved digital proofs.
2. What Is Not Covered (Exclusions)
To ensure long service life, popup tents must be properly anchored. Our warranty does not cover damage resulting from:
- Severe Weather Conditions: Exposure to extreme winds, heavy storms, tropical downpours, or snow accumulation left unattended.
- Misuse & Neglect: Improper assembly, forcing or dropping frames during setup, or dragging fabric across rough surfaces.
- Inadequate Anchoring: Damage caused by failure to secure tents with adequate sandbags, stakes, or tie-down ropes.
- Improper Storage: Storing canopy fabric while damp or wet, leading to mold, mildew, or chemical corrosion.
3. Replacement Parts Availability
Because we operate our own production line, Taytopo maintains a full inventory of replacement frame parts (truss bars, leg poles, connectors, footplates). Even if your frame is damaged out of warranty or due to storm accidents, we offer affordable replacement parts so you do not need to purchase a whole new tent.
4. How to Submit a Warranty Claim
If you experience a warrantable defect, please contact our support team with the following details:
- Your Order Number or Invoice Number.
- Clear photos or short videos demonstrating the defective part or area.
- A brief description of how the issue occurred.
Once verified, Taytopo will ship replacement parts or components directly to you to resolve the issue as quickly as possible.