Shipping & Returns
At Taytopo, we are committed to providing reliable global shipping and high-quality custom advertising tents and event display products. Please review our shipping times, delivery policies, and return procedures below.
1. Production & Order Lead Times
Since our custom canopy tents and printed products are manufactured based on personalized customer specifications, orders go through two phases:
- Design & Proof Approval: 1–2 business days (artwork verification and proof confirmation).
- Production Time: 3–7 business days (printing, sewing, and quality inspection).
- Shipping Time: 5–10 business days via international air express or ocean freight depending on order size and destination.
2. Shipping Destinations & Tracking
We ship worldwide. Once your order has been dispatched from our factory, you will receive an automated email containing your package tracking number to monitor your delivery status in real-time.
3. Customs, Duties & Taxes
International shipments may be subject to import duties, taxes, or customs clearance fees levied by the destination country. These charges are the responsibility of the recipient.
4. Returns & Replacement Policy
Custom Products Notice: All custom-printed products (such as printed canopy tops, custom wall graphics, and branded flags) are tailored specifically to your branding. Because these items cannot be resold, non-defective custom products are not eligible for returns or exchanges.
We stand firmly behind our quality. We accept returns, replacements, or refunds under the following clear conditions:
- Manufacturing Defects or Errors: If the product arrives with physical defects, structural frame damage, or printing errors caused by our side (deviating from your approved proof), we will reprint and reship the affected item at no extra cost to you, or provide a full refund.
- Standard Non-Custom Hardware: Unprinted, standard tent frame accessories or hardware may be returned within 7 days of receipt provided they are unused, undamaged, and in their original packaging. Return shipping fees for non-defective hardware shall be borne by the customer.
- Transit Damages: If your package arrives visibly damaged by the shipping carrier, please take photos/videos immediately before opening and report it to us within 48 hours of delivery.
5. How to Initiate a Return or Claim
If you encounter any issues with your order, please follow these steps:
- Email or WhatsApp our support team within 7 days of receiving your package.
- Provide your Order ID, along with clear photos/videos showing the issue or defect.
- Our technical team will review your claim within 24 business hours and arrange a replacement or solution promptly.